The receiving of goods and agreement with the guarantee of the same goods are confirmed by the customer’s signature on the purchase agreement and delivery note. If any goods are not personally collected it is understood that the goods have been received when accepted from the transport company or collected from the post office.
If a customer finds any discretions between the goods listed on the invoice, delivery note or guarantee and the actual content of the supplied order they are obliged without delay to inform us through our web site www.stratus-bohemia.cz
If these points are not followed the customer may not be recompensed..
All returned goods must be supplied with the delivery note and a copy of the receipt from the delivery company.
All goods are supplied by www.stratus-bohemia.cz have 24 months warranty commencing upon the receipt of the goods or in the case that the customer is unable to supply a delivery receipt the date when the items were invoiced.
In the case that returned items are no longer offered by www.stratus-bohemia.cz alternative products may be offered or money returned to the value of the goods shown on the invoice. Only new goods or payment to the value of the goods will be repaid excluding any delivery and handling charges.
In the Case of a Claim:
Not Covered by Warranty: